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ButchVA 06-09-2008 02:21 PM

IMA battery dead at 109k. Honda USA worthless...
 
I purchased by 2003 Civic Hybrid (which until this afternoon, I loved) from a private individual in January 2006. It had 48k on it when I purchased it. I've had exactly zero problems with the car until last week, when the IMA system light came on and stayed on. Today I took it in and the dealer tells me the code indicates I need a new battery. He said it had an 8 year/80k mile warranty from Honda, which I understand. He also told me Honda has a reputation for working with people on things like this.

So I called American Honda's customer service number and explained the situation. The gentleman I spoke to said there was nothing he could do since it was out of warranty. I told him what the dealer people had said, and that I've been a loyal Honda customer since 1986. He said that might make a difference, and if I had the VIN's of some or all of the previous Hondas, that would help. I do have the VIN of my 1994 Civic, which had 248,000 miles on it when I sold it in 2006. He promised to have the customer service manager call me back on it.

"Armen" called me back this afternoon, and basically said "sorry Charlie". I'm out of luck. I'm stuck with a car, the heart of which is now dead, and which Honda has no interest in helping me out with. The new (actually remanufactured) battery and labor will be almost $2500. They weren't willing to meet me half way, or basically to give me the time of day. "Armen" didn't ask for my previous VIN, and didn't seem to care that I've been a Honda customer for probably longer than he's been alive.

He said that since I don't have a service history with this car at the local dealer (that's because nothing has broken...), they have no way to know how I've treated the car. I could understand that, except that he's talking about oil changes and tire rotations - none of which has anything whatever to do with the maintenance-free IMA system.

So basically, I'm stuck. I have an IMA battery that's on its way out, and I'm stuck for $2500 worth of repair on a five year old car that I only paid $13k for.

As I told "Armen" - this is my last Honda. I'll talk to Toyota from now on. He didn't seem to give a rat's behind about losing a customer over $1000 worth of customer service good will. If he'd even said they'd knock $500 off of it, I'd have been elated. Instead, he dug in his heels and has lost a customer of almost 25 years standing.

I hope you all enjoy your Civic Hybrids. I'm in the market for a used Prius at the moment.

Butch

:(

habu968 06-09-2008 02:54 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
My personal experience with Honda is that they really don't give a flip when you need them. I have driven them since 1986, but I am through with them. There are no Honda products in my garage at this time, first time in 22 years..........I fought with them over the run flat tires on our Odyssey van until I gave up and sold it. They have no regard to loyalty unfortunately.

pBen 06-09-2008 03:26 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
Sorry you all had this experience. I don't work for Honda but own 4 and have since 1986. When my valves were trashed by a broken timing belt - they paid all the parts cost - it was a lot of money! They were very good about it. Also, you should be glad the battery pack is only $2500 - due to a recent price cut. Be interested to hear if you have a similar experience with your new significant other at Toyota.

ButchVA 06-09-2008 04:04 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by pBen (Post 175831)
Sorry you all had this experience. I don't work for Honda but own 4 and have since 1986. When my valves were trashed by a broken timing belt - they paid all the parts cost - it was a lot of money! They were very good about it. Also, you should be glad the battery pack is only $2500 - due to a recent price cut. Be interested to hear if you have a similar experience with your new significant other at Toyota.

Was your car still under warranty when the valves were trashed? I'm not asking them to foot the entire bill for this battery. I'm simply asking that they acknowledge that

a. I've been a loyal customer for nearly 25 years

b. Have had a problem with a "new technology" vehicle that they made

and c. It's unusual for this part of the system to go bad this soon.

The fact that "Armen" simply refused to listen to anything I had to say *and* that he lied to me (which we both knew) only put fuel on the fire of my anger.

Nope, I've loved my Hondas for 22 years, but this is the last one.

B

pagemap 06-09-2008 06:11 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
--

spinner 06-09-2008 07:10 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
I really don't see how this is an issue. You were never guaranteed a battery pack free from failure for the lifetime of the car. It's still a relatively young car that should give you at least another five years of service before cost of repairs makes it prohibitive to keep. I think that is worth $2,500, especially after that great used vehicle price and the continued savings in fuel.

Why are you letting one outcome negate all your previous happiness? So throw in the towel and take another 25 years whether Toyota is more generous to you. It's a long shot...

pBen 06-09-2008 09:05 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
You wrote, "Was your car still under warranty when the valves were trashed?"

My 86 civic lost its timing belt about 400 miles away from home. It had about 75K miles on the engine. While I was out of warranty, Honda did reply to my letter and phone call and agreed to cover parts but not labor (that was the dealer's business). Soon after Honda changed their service recommendation for timing belt for 85 and 86 civics to 60K miles. After 86 they went to 90K and now they are at around 105 or so...(01 Odyssey).

Regarding the battery pack. In California our warranty is 15 years/150,000 miles. The standard I guess is 80/8yr.

Honda hasn't been perfect but they are the top rated car company from consumer reports with all models making the recommended. Toyota and Subaru are second/third. All good cars but all mechanical with limited life. While I agree Honda should recognize a loyal customer, they are a business trying to make money - as much as possible and repeat buyers is important to them but to a point. I've bought Apple Macs since 1984 - loyal when they weren't cool to own - but Apple doesn't owe me anything except to serve me well when I do have a problem and I'm within warranty. (I usually get the extended warranties).

It would have been nice though to not have been misled by the dealer. But I have to agree that the $2500 you put into your car will be money well spent both in gas savings and more years of service. Not sure how many non-Honda/Toyotas will do that for you.

nark 06-09-2008 10:27 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by ButchVA (Post 175821)
I purchased by 2003 Civic Hybrid (which until this afternoon, I loved) from a private individual in January 2006. It had 48k on it when I purchased it. I've had exactly zero problems with the car until last week, when the IMA system light came on and stayed on. Today I took it in and the dealer tells me the code indicates I need a new battery. He said it had an 8 year/80k mile warranty from Honda, which I understand. He also told me Honda has a reputation for working with people on things like this.

So I called American Honda's customer service number and explained the situation. The gentleman I spoke to said there was nothing he could do since it was out of warranty. I told him what the dealer people had said, and that I've been a loyal Honda customer since 1986. He said that might make a difference, and if I had the VIN's of some or all of the previous Hondas, that would help. I do have the VIN of my 1994 Civic, which had 248,000 miles on it when I sold it in 2006. He promised to have the customer service manager call me back on it.

"Armen" called me back this afternoon, and basically said "sorry Charlie". I'm out of luck. I'm stuck with a car, the heart of which is now dead, and which Honda has no interest in helping me out with. The new (actually remanufactured) battery and labor will be almost $2500. They weren't willing to meet me half way, or basically to give me the time of day. "Armen" didn't ask for my previous VIN, and didn't seem to care that I've been a Honda customer for probably longer than he's been alive.

He said that since I don't have a service history with this car at the local dealer (that's because nothing has broken...), they have no way to know how I've treated the car. I could understand that, except that he's talking about oil changes and tire rotations - none of which has anything whatever to do with the maintenance-free IMA system.

So basically, I'm stuck. I have an IMA battery that's on its way out, and I'm stuck for $2500 worth of repair on a five year old car that I only paid $13k for.

As I told "Armen" - this is my last Honda. I'll talk to Toyota from now on. He didn't seem to give a rat's behind about losing a customer over $1000 worth of customer service good will. If he'd even said they'd knock $500 off of it, I'd have been elated. Instead, he dug in his heels and has lost a customer of almost 25 years standing.

I hope you all enjoy your Civic Hybrids. I'm in the market for a used Prius at the moment.

Butch

:(

what some other people said are true. But you should also know that the person you were talking to was outsourced (as many companies do with customer support) and so their knowledge of what the company does or does not do is not 100%. I worked in customer support for a few weeks, and we did things for the customer that reps wouldnt dream of in order to keep the customer happy. I recommend you give them a few more calls and explain the situation again. You might have just gotten a bad rep. Since your dealer said that in many cases honda covers at least part of the work (and so I've heard on these forums as well) you pretty much have nothing to lose except a few hours of your time in the possibility of having Honda cover part or all of the work.

08FEH 06-10-2008 05:34 AM

Re: IMA battery dead at 109k. Honda USA worthless...
 
Ok, don't kill the messenger but I would like to add a little to this thread.

Right out of high school I worked for several dealerships (more years ago than I would like to admit)...

This is a classic example of why I always have my car serviced at the dealership, even for the oil changes and tire rotations. Sure it's a little more money to have basic services done there, but it DOES make a difference to the warranty/goodwill reviews.

When you tell them you are a loyal customer, they LOOK for service records. Even though there is NO relation between oil changes and your battery crapping out, they look to see your loyalty level..

I am a firm believer, and I have seen it happen where just having receipts for one or two years worth of oil changes, tire rotation, replace a bulb, has proven to make a difference if you need some "good will" help..

On a lighter note, what car can you get for $2500.00 that will return such great mileage?
If a transmission went bad in any non hybrid vehicle, it would be about $2500.00 easily.

While I am not a foreign car fan(please let's not go there), Honda does make a very reliable vehicle especially in the ice and vct arena. I would doubt you will have any trouble with these two parts, so go ahead and buy the battery.. $2500 is a drop in the bucket when you look at the bigger picture!!

08FEH

kristian 06-10-2008 06:43 AM

Re: IMA battery dead at 109k. Honda USA worthless...
 
I agree with '08 FEH. You would lose more than $2,500 in the transaction of selling the Civic and buying a used Prius. Besides, Toyota isn't going to take care of you any differently than Honda did.

noflash 06-10-2008 08:27 AM

Re: IMA battery dead at 109k. Honda USA worthless...
 
How dare Honda make reliable and fuel efficicent cars with eight year warranties and then LOWER the cost of a replacement battery for those cars out of warranty!!

I am appalled and will only drive magic carpets that meet my every desire from now on!

:confused:

JimboK 06-10-2008 08:32 AM

Re: IMA battery dead at 109k. Honda USA worthless...
 
Some of the (rare) Prius owners with out-of-warranty hybrid battery problems have found salvage batteries in good condition for less than $1K. I have no idea what the salvage market is like for Honda batteries, but it might be worth a search of Ebay and other potential sources.

holicow 06-10-2008 10:18 AM

Re: IMA battery dead at 109k. Honda USA worthless...
 
A friend of mine with an Insight had his batteries replaced free of charge at the exact mileage a few months ago.

Chris(CA) 06-10-2008 12:28 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
If you feel like being brave you could find someone who is good with electronics. The battery pack itself isn't "dead" only one or two of the cells are crapping out (they are wired in series, it only take one bad one to cause a problem).

You could negtiate with said electronics expert to remove the pack, open it up and check each cell, when you find the bad one(s) remove them and replace them with new ones (at a cost of $10-12 each) and re-assemble. The cost of the parts is cheap, it will be the labor that costs.

Your pack should be good for at least another 25k miles maybe another 50k miles.

good luck.



Originally Posted by ButchVA (Post 175821)
I purchased by 2003 Civic Hybrid (which until this afternoon, I loved) from a private individual in January 2006. It had 48k on it when I purchased it. I've had exactly zero problems with the car until last week, when the IMA system light came on and stayed on. Today I took it in and the dealer tells me the code indicates I need a new battery. He said it had an 8 year/80k mile warranty from Honda, which I understand. He also told me Honda has a reputation for working with people on things like this.

So I called American Honda's customer service number and explained the situation. The gentleman I spoke to said there was nothing he could do since it was out of warranty. I told him what the dealer people had said, and that I've been a loyal Honda customer since 1986. He said that might make a difference, and if I had the VIN's of some or all of the previous Hondas, that would help. I do have the VIN of my 1994 Civic, which had 248,000 miles on it when I sold it in 2006. He promised to have the customer service manager call me back on it.

"Armen" called me back this afternoon, and basically said "sorry Charlie". I'm out of luck. I'm stuck with a car, the heart of which is now dead, and which Honda has no interest in helping me out with. The new (actually remanufactured) battery and labor will be almost $2500. They weren't willing to meet me half way, or basically to give me the time of day. "Armen" didn't ask for my previous VIN, and didn't seem to care that I've been a Honda customer for probably longer than he's been alive.

He said that since I don't have a service history with this car at the local dealer (that's because nothing has broken...), they have no way to know how I've treated the car. I could understand that, except that he's talking about oil changes and tire rotations - none of which has anything whatever to do with the maintenance-free IMA system.

So basically, I'm stuck. I have an IMA battery that's on its way out, and I'm stuck for $2500 worth of repair on a five year old car that I only paid $13k for.

As I told "Armen" - this is my last Honda. I'll talk to Toyota from now on. He didn't seem to give a rat's behind about losing a customer over $1000 worth of customer service good will. If he'd even said they'd knock $500 off of it, I'd have been elated. Instead, he dug in his heels and has lost a customer of almost 25 years standing.

I hope you all enjoy your Civic Hybrids. I'm in the market for a used Prius at the moment.

Butch

:(


privatejoker 06-11-2008 07:49 AM

Re: IMA battery dead at 109k. Honda USA worthless...
 
There is a definite source for single cells?


Originally Posted by Chris(CA) (Post 175999)
If you feel like being brave you could find someone who is good with electronics. The battery pack itself isn't "dead" only one or two of the cells are crapping out (they are wired in series, it only take one bad one to cause a problem).

You could negtiate with said electronics expert to remove the pack, open it up and check each cell, when you find the bad one(s) remove them and replace them with new ones (at a cost of $10-12 each) and re-assemble. The cost of the parts is cheap, it will be the labor that costs.

Your pack should be good for at least another 25k miles maybe another 50k miles.

good luck.


Chris(CA) 06-11-2008 01:41 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by privatejoker (Post 176141)
There is a definite source for single cells?


Perhaps these:

http://www.batteryspace.com/index.as...ROD&ProdID=325

Although they are rated for a max 50A drain; they might last a couple of years with peaks as high as 100A that the HCH sees (only at full throttle with full assist).
Alteratively two of these cells could be wired in parallel and substituted in place of a single bad old cell, they would then only see 50A max current discharge which is within their spec. (this would probably entail having the batteries outside their normal mount and wired in somewhat remotely).

Damian's 08 06-11-2008 04:38 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
I would advise you to keep trying American Honda and your local dealers. If you are persistent, you will eventually find someone who will either give you a discount on the battery or labor. I would personally invest the money on the battery.

Good Luck!

holicow 06-11-2008 07:30 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by holicow (Post 175981)
A friend of mine with an Insight had his batteries replaced free of charge at the exact mileage a few months ago.

Like I said....

Keep trying. Try a different dealer. Call the regional service rep. Whatever it takes. Honda understands the negative PR surrounding the battery issue and will likely do the right thing.

pana_ginip 06-12-2008 09:09 AM

Re: IMA battery dead at 109k. Honda USA worthless...
 
Armen is a indian name (i think this is Outsourcing)usally they dont care.they always stick on the policy.try call again try to speak US base costumer service...goodluck

Hot_Georgia_2004 06-12-2008 12:04 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
Personally:
If my IMA light came on, taken it to the dealer and diagnosed a failing pack out of warranty- I'd still drive it with the IMA light on.

From what you wrote, everything else works fine- the only indication is a dashboard light.

I am no expert, but I assume one can still drive the HCH just fine until the pack develops internal shorts and resistance, which is likely thousands and thousands of miles from that point.
Mine has 121,000 miles, I put on more than 35,000/yr. Fact that it's an assist system was one of it's selling points for me. The car is still very drivable with a nearly flat IMA battery.

I paid about $18,500 for my new HCH in Jan 2004. If I really just couldn't take it anymore I'd be willing to pay the $2,500 for another 120,000 worth. It's not just the batteries they replace, but the various controllers as well.

-Steve

Delta Flyer 06-12-2008 01:28 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
I hate to be the bearer of bad news, but since the IMA is also the alternator, essentially it's like driving a conventional car with a failed alternator with the IMA light on. In other words, the Civic is drivable as long as the 12-battery holds a charge - meaning you would have to charge in nightly.

My source is Mike Dabrowski at www.99mpg.com


....and a earnestly hope someone at Honda comes thru.

pagemap 06-12-2008 01:38 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by Delta Flyer (Post 176382)
I hate to be the bearer of bad news, but since the IMA is also the alternator, essentially it's like driving a conventional car with a failed alternator with the IMA light on. In other words, the Civic is drivable as long as the 12-battery holds a charge - meaning you would have to charge in nightly.

My source is Mike Dabrowski at www.99mpg.com


....and a earnestly hope someone at Honda comes thru.

The motor is permanently mounted to the engine, so if the engine is on, the motor (alternator) is turning and generating electricity. This would allow the 12V battery to be recharged.

So, even if your NiMH battery is dead, the IMA motor should still be able to generate electricity and recharge the 12V battery.

Delta Flyer 06-12-2008 01:48 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
Afraid I'd still agree with Mike D (electrical engineer, inventor of MIMA) on this.

The IMA motor may still be spinning, but why is the IMA light on? Is it bad batteries? (P1440), is it a bad Battery Control Module or BCM? Under the rear seat is the traction battery and numerous units supporing it - most of the IMA system. Among other things it has the 12/144 volt inverter - if that's not working for any reason, the 12-volt system is NOT being charged.

I'd plug a tool into the OBDII socked with something like ScanGage to get the code to get a more specific idea of the IMA failure.

Until then, I would not bet the Civic is driveable over the long term.

Honestly hope to be wrong, but would hate for this situation to be even worse.

BigTuna 06-12-2008 01:59 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by pBen (Post 175894)
Regarding the battery pack. In California our warranty is 15 years/150,000 miles. The standard I guess is 80/8yr.

I'm almost certain that the California warranty is 10 years/150,000 miles on the battery...

Yep here it is from Honda's site:


Q: What kind of warranty does the Civic Hybrid have?
A: The Civic Hybrid comes with a 3-year/36,000-mile limited warranty and 5-year/60,000-mile limited drive-train warranty, just like every other Honda. Its IMA battery pack comes with an 8-year/80,000-mile warranty, or a 10-year/150,000-mile warranty in CA, CT, MA, ME, NY, RI or VT.† See your dealer for details.

carbnjunkie 06-12-2008 02:01 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
The IMA and CEL' on my car were going on and off when my battery went out. I waited a good 2 months - and drove almost 3,000 miles or so.

During that time, I noticed the battery depleting quickly, but never did my mpg suffer more than 2-3 mpg. Car also started up fine, never was anything effected.

I dont know the severity of my battery pack - but hell, I would just go out and buy a functioning unit from a salvaged car.

BigTuna 06-12-2008 02:04 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by Delta Flyer (Post 176382)
I hate to be the bearer of bad news, but since the IMA is also the alternator, essentially it's like driving a conventional car with a failed alternator with the IMA light on. In other words, the Civic is drivable as long as the 12-battery holds a charge - meaning you would have to charge in nightly.

My source is Mike Dabrowski at www.99mpg.com


....and a earnestly hope someone at Honda comes thru.

It totally depends on why the IMA light is on. I'm pretty sure that the Hondas will run fine without the traction pack, so long as the other IMA components are working.

This contrasts with Toyota. HSD equipped vehicles need all the main HSD components functioning, including the big battery for the car to work. Only way to back up a Prius is pure electric, they got no reverse gear.

BigTuna 06-12-2008 02:12 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by spinner (Post 175879)
You were never guaranteed a battery pack free from failure for the lifetime of the car.

It is curious that anyone would expect a car to be warrantied like new after 5 years and 100k plus miles. We are all lucky the 8 year /80,000 mile warrant is as long as it is and that it isn't pro-rated, like a normal 12v battery warranty. Would you expect to have your 12v battery replaced for free or at a discount after 5 years and 100,000 miles? Why is the big battery any different?

Delta Flyer 06-12-2008 02:13 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by BigTuna (Post 176391)
It totally depends on why the IMA light is on. I'm pretty sure that the Hondas will run fine without the traction pack, so long as the other IMA components are working.

And that answer can be found probably for free.

AutoZone I believe reads codes off the OBDII socket for free...it's under the steering column most likely. Once the code is known, you can goole it and get a better idea of what you are up against and know if it's safe to drive the Civic.

BigTuna 06-12-2008 02:16 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by Delta Flyer (Post 176394)
And that answer can be found probably for free.

AutoZone I believe reads codes off the OBDII socket for free...it's under the steering column most likely. Once the code is known, you can goole it and get a better idea of what you are up against and know if it's safe to drive the Civic.

Or maybe we already know?


Originally Posted by ButchVA (Post 175821)
the dealer tells me the code indicates I need a new battery.


BigTuna 06-12-2008 02:22 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by Hot_Georgia_2004 (Post 176359)
Personally:
If my IMA light came on, taken it to the dealer and diagnosed a failing pack out of warranty- I'd still drive it with the IMA light on.

-Steve

Good advice, near as I can tell. Driving the car as is and searching for alternatives to the $2500 pack replacement might be a valid option.

Delta Flyer 06-12-2008 02:27 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by ButchVA (Post 175821)
...I've had exactly zero problems with the car until last week, when the IMA system light came on and stayed on. Today I took it in and the dealer tells me the code indicates I need a new battery...

I hope he gave the code...that reduces the leeway for the dealer to BS...as it is I think Butch is getting a hard time. :(

Delta Flyer 06-12-2008 02:49 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
Should have posted this earlier...

Originally Posted by Mike Dabrowski
Can the Insight operate without the IMA system ?
Yes the Insight and Civic can run without the IMA.
The only thing you lose is the 12V battery charging.
This is similar to running a regular car with a bad alternator. Drive at night with the lights on, and in 30 minutes your car stops due to the 12V battery running out of juice.

The IMA battery which is charged by the IMA controller, is the power source for the 12V charging system.

Ways around that issue include:
1. A larger 12V deep cycle battery that you charge off the grid each night could power the car with lights on, for 6 or more hours.
2. Adding an alternator to the car.

Some new input from Carl Brown on this subject:
"Mike,
I noticed on your website FAQ a question about running the
Insight without IMA installed. You might find it interesting that the remaining IMA components will keep the 12V battery charged with the HV battery pack removed, so long as the BCM low voltage connector is also disconnected and the MCM remains fully connected. The only catch is that 12V battery charging is temporarily suspended when engine RPM exceeds 4000.

I am presently replacing my battery pack, so I am using the Insight as a pure-gas car right now (with pretty lousy acceleration)."

WOW learn something new everyday. Thanks Carl.

from http://www.99mpg.com/mima/faq/

BigTuna 06-12-2008 02:58 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by Delta Flyer (Post 176400)

Some new input from Carl Brown on this subject:
"Mike,
I noticed on your website FAQ a question about running the
Insight without IMA installed. You might find it interesting that the remaining IMA components will keep the 12V battery charged with the HV battery pack removed, so long as the BCM low voltage connector is also disconnected and the MCM remains fully connected. The only catch is that 12V battery charging is temporarily suspended when engine RPM exceeds 4000.

from http://www.99mpg.com/mima/faq/

Cool beans, :shade: thanks for the info.:)

08FEH 06-12-2008 03:14 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
This would be easy enough to determine. Simply put a volt meter on the 12v battery while the car is running.. 12v or more(12.8-14.8ish)... you're good... less than 12 and dropping.. sounds like trouble..


08feh

CBondHonda 06-12-2008 03:38 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
I DO work for a Dealer, so I may get blasted here...but why is it such a big deal considering that the Battery lasted WELL beyond the 80k Warranty coverage and its only 2500 to replace? That gives you ANTOHER 8 years or 80k Miles rather than buying a new car...........so how is this a major issue?

When my 94 Accord EX Coupe threw its timing belt and cost me 2k to fix....I was ok with that because it had 113k Miles on it and now it has 214k Miles on it.....still cost less than a brand new car and it still gets 35 MPG....

Why be mad at Honda is all Im asking and how is buying a New - Used car (that will be more than your battery pack) going to be a better move than fixing the battery?

spinner 06-12-2008 04:17 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by pana_ginip (Post 176332)
Armen is a indian name (i think this is Outsourcing)usally they dont care.they always stick on the policy.try call again try to speak US base costumer service...goodluck

Armen is Armenian, and how can you come to the assumption that the Rep. at the dealership was off-shored?

CBondHonda 06-12-2008 04:22 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by spinner (Post 176423)
Amen is Armenian, and how can you come to the assumption that the Rep. at the dealership was off-shored?


No kidding....

I have a guy here that is named Mohammed Nasr who speaks better english than I do (and I grew up in Hicksville BTW...lol) ....doesnt mean he would give you any different answer than I would...

Chris(CA) 06-12-2008 09:42 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by ButchVA (Post 175821)
I purchased by 2003 Civic Hybrid (which until this afternoon, I loved) from a private individual in January 2006. It had 48k on it when I purchased it. I've had exactly zero problems with the car until last week, when the IMA system light came on and stayed on. Today I took it in and the dealer tells me the code indicates I need a new battery. He said it had an 8 year/80k mile warranty from Honda, which I understand. He also told me Honda has a reputation for working with people on things like this.

So I called American Honda's customer service number and explained the situation. The gentleman I spoke to said there was nothing he could do since it was out of warranty. I told him what the dealer people had said, and that I've been a loyal Honda customer since 1986. He said that might make a difference, and if I had the VIN's of some or all of the previous Hondas, that would help. I do have the VIN of my 1994 Civic, which had 248,000 miles on it when I sold it in 2006. He promised to have the customer service manager call me back on it.

"Armen" called me back this afternoon, and basically said "sorry Charlie". I'm out of luck. I'm stuck with a car, the heart of which is now dead, and which Honda has no interest in helping me out with. The new (actually remanufactured) battery and labor will be almost $2500. They weren't willing to meet me half way, or basically to give me the time of day. "Armen" didn't ask for my previous VIN, and didn't seem to care that I've been a Honda customer for probably longer than he's been alive.

He said that since I don't have a service history with this car at the local dealer (that's because nothing has broken...), they have no way to know how I've treated the car. I could understand that, except that he's talking about oil changes and tire rotations - none of which has anything whatever to do with the maintenance-free IMA system.

So basically, I'm stuck. I have an IMA battery that's on its way out, and I'm stuck for $2500 worth of repair on a five year old car that I only paid $13k for.

As I told "Armen" - this is my last Honda. I'll talk to Toyota from now on. He didn't seem to give a rat's behind about losing a customer over $1000 worth of customer service good will. If he'd even said they'd knock $500 off of it, I'd have been elated. Instead, he dug in his heels and has lost a customer of almost 25 years standing.

I hope you all enjoy your Civic Hybrids. I'm in the market for a used Prius at the moment.

Butch

:(


If you decide to get a whole new pack etc, send me a PM, I'll take your old one. I can use it to learn more about the HCH battery which might benefit others in the future.

Chris

HemiSync 06-12-2008 10:29 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 

Originally Posted by Chris(CA) (Post 176488)
If you decide to get a whole new pack etc, send me a PM, I'll take your old one. I can use it to learn more about the HCH battery which might benefit others in the future.

Virginia to California, that would be a pretty penny to ship.

kaemcg 06-13-2008 01:59 PM

Re: IMA battery dead at 109k. Honda USA worthless...
 
Hey: I am in MD: I will even give you some $$ for the dead one, just to do the dissection, and post.


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